Features
Re:plain is add-ons based service, which means you can expand its functionality and custom tailor it to your needs by only adding the features that you really need. We release a new add-on every three weeks to make your business even more productive.

Features

Re:plain is add-ons based service, which means you can expand its functionality and custom tailor it to your needs by only adding the features that you really need. We release a new add-on every three weeks to make your business even more productive.
Choose any messenger. Mix and Match messengers for you and your operators to use with Re:plain at the same time.
Get connected!
FREE
Unlimited number of operators for free
As part of the basic service Re:plain offers an unlimited number of operators for free. Your operators can also choose the messengers they like to work with independently.

More about the 'Click to Chat' add-on →
FREE
Unlimited number of operators for free
As part of the basic service Re:plain offers an unlimited number of operators for free. Your operators can also choose the messengers they like to work with independently.

More about the 'Click to Chat' add-on →
You can set the most frequently used replies as templates which will make communication with your clients faster and more productive. The templates will only be accessible by you and available for all of your websites. We have also included default templates like the 'request contact information form' and 'share contacts'.
FREE
Response Templates
You can set the most frequently used replies as templates which will make communication with your clients faster and more productive. The templates will only be accessible by you and available for all of your websites. We have also included default templates like the 'request contact information form' and 'share contacts'.
FREE
Response Templates
FREE
Widget Customization
Customize your widget by setting your logo, company description, greeting, the color of your icon as well as collect your clients' contact information all via the simplest and fastest add-on in the world! Change any of the details below directly in your messenge.
FREE
Widget Customization
Customize your widget by setting your logo, company description, greeting, the color of your icon as well as collect your clients' contact information all via the simplest and fastest add-on in the world! Change any of the details below directly in your messenger.
Logo
Chat name
Greeting
Description
Consent to collection and processing of personal data
‘About you’ form
Send attachment
Widget icon
Status
Logo
Chat name
Greeting
Description
Consent to collection and processing of personal data
‘About you’ form
Send attachment
Widget icon
Status
This add-on will allow you to set the exact hours your company will be operating and activate the automatic enabling (and disabling) of Re:plain on your website. You will also be able to use flexible settings for working hours, days, time zones and, of course, create an offline greeting.
ADD-ON
Working hours
ADD-ON
Working hours
This add-on will allow you to set the exact hours your company will be operating and activate the automatic enabling (and disabling) of Re:plain on your website. You will also be able to use flexible settings for working hours, days, time zones and, of course, create an offline greeting.
More about the 'Working hours' add-on →
We will gather the following key information about the visitors of your website: name, contact details, location, the page from which they are contacting you, IP address and their current status (whether they are active or not).
FREE
Client Information
FREE
Client Information
We will gather the following key information about the visitors of your website: name, contact details, location, the page from which they are contacting you, IP address and their current status (whether they are active or not).
FREE
Available in 22 languages
FREE
Available in 22 languages
We're always thinking about you and your business and with us you're not going to miss a single message. Visitors to your website will receive a pop-up greeting from you after 42 seconds of browsing – our extensive experience has shown us that this is the optimal timing for an invitation to chat.
FREE + AS AN ADD-ON
Active invitations
However, if you would prefer to specify the exact timing of your pop ups, we have created an extra add-on – 'Active invitations'.
FREE + AS AN ADD-ON
Active invitations
We're always thinking about you and your business and with us you're not going to miss a single message. Visitors to your website will receive a pop-up greeting from you after 42 seconds of browsing – our extensive experience has shown us that this is the optimal timing for an invitation to chat.
Find out more about active invitations →
However, if you would prefer to specify the exact timing of your pop ups, we have created an extra add-on – 'Active invitations'.
More about the 'Active Invitations' add-on →
This add-on will allow your operators to transfer clients to one another, along with their chat history and notes about the client so they are up to speed.
ADD-ON
Transferring clients between operators + chat history
ADD-ON
Transferring clients between operators + chat history
This add-on will allow your operators to transfer clients to one another, along with their chat history and notes about the client so they are up to speed.
More about the 'Chat history' add-on →
Important Details
Important Detail
Business connected. Re:plain works. Always. On any website and CMS. You can integrate it into your mobile app, CRM, client support services or ERP.
Integration with 2000 services
Send your data to your CRM, translate messages on the fly with Google Translate, create email blast lists and be more productive with the Zapier integration!

Learn more about Zapier integration →
Works on any operating system
Re:plain works anywhere you have a messenger and that means it works on any operating system.
Integration with 2000 services
Send your data to your CRM, translate messages on the fly with Google Translate, create email blast lists and be more productive with the Zapier integration!

Learn more about Zapier integration →
Works on any operating system
Re:plain works anywhere you have a messenger and that means it works on any operating system.
The one thing your chat isn't going to be is boring. You're chatting in your favorite messenger, so all your favorite tools for self-expression are at your disposal.
FREE
Files, gifs, emoji, stickers.
FREE
Files, gifs, emoji, stickers.
The one thing your chat isn't going to be is boring. You're chatting in your favorite messenger, so all your favorite tools for self-expression are at your disposal.
Your web chat (in its basic setting) collects contact information such as name, e-mail and telephone number by default. However, you can expand the functionality of these fields by adding new ones, making some of them mandatory or deleting the contact information form altogether using the 'Forms' Add-on.
FREE + ADD-ON
Request contact information form
FREE + ADD-ON
Request contact information form
Your web chat (in its basic setting) collects contact information such as name, e-mail and telephone number by default. However, you can expand the functionality of these fields by adding new ones, making some of them mandatory or deleting the contact information form altogether using the 'Forms' Add-on.
More about the "Custom forms" add-on →
ADD-ON
My messengers
Add direct links to your messengers to attract more clients and receive their contact details. WhatsApp, Viber, VK, Telegram, Facebook and other means of communication. Continue to speak to your clients in your messengers even when they've left your website.
More about the 'My messengers' add-on →
With this add-on, you'll be able to grab the attention of more of your website visitors. Record a video greeting, talk about your product and use all the marketing tools at your disposal.
ADD-ON
Video greeting
ADD-ON
Video greeting
With this add-on, you'll be able to grab the attention of more of your website visitors. Record a video greeting, talk about your product and use all the marketing tools at your disposal.
More about the 'Video Greeting' add-on →
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